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We are operating as usual. For more information, please view our update. READ HERE

SACLÀB Operation in times of the Coronavirus

Dear customers,

In response to the current development of the Coronavirus (COVID-19), we would like to assure you that we prioritize the health and safety of our employees and customers. It is a challenging time for the whole world emotionally, but also economically. As we are a small, growing business, we wholeheartedly appreciate and cherish all of your support for us. Thank you!

We are operating as usual

Our online store remains open and you can contact us via WhatsApp, e-mail and Instagram, as always.

To help you feel comfortable and at ease, we have made some adjustments to our policies:

Safety & hygiene 

Firstly, we would like to assure you of the safety measure we are taking when packing your goods in our HQ. We always wear gloves when handling the bags so you can be sure it is not only safe for the bag, but also for you.

Shipping & returns

Furthermore, as we understand, the shipping and postal services are experiencing delays during this period. To make sure your orders get to you in the most timely manner, we will be offering free express shipping  on all orders until 1st of June 2020.

We would also like to remind you of our hassle-free return policy – simply inform us if you want to return an item and we will arrange the pick-up form your doorstep. Until 1st of June 2020, we are extending our returns period from 14 days to 30 days to take away the pressure to meet the current returns period. 

Personal video shopping

We understand that sometimes you would like to see the bag in real life. And while a visit in our office is not possible at the moment, we do offer video calls with our consultants, who will answer all your questions and show you the bag up close, from all angles. Please schedule a video viewing by contacting us.

Our social media campaigns will proceed as per usual, to help you take your mind off the news in the media. Each month we have a new exciting bag drop, captivating journal pieces and more fresh website features coming soon!

We are sending wishes of safety and health to you and your family during this time. 

Kind regards and thank you for supporting us,

The SACLÀB team

 

Updated: 28 March 2020