Enjoy free express shipping and returns worldwide. SHOP NOW
Enjoy free express shipping and returns worldwide. SHOP NOW

Customer care

All you need to know

If you need help with an order, tracking or initiating a return, our advisors are available Monday to Friday from 9 AM to 18 PM (CET).

Contact us

We will respond to every email within 24 business hours, Monday through Friday. Please fill out this contact form.

Delivery & Returns

Anything we want to let you know about shipping and returns.

FAQ’s

Find the answer(s) you need here.

Sell Your Bag

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Make a Request

We do our best to find bags for our customers on request. However, this might take up to 6 months.

Brand *

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  • Hermès
  • Chanel

Model *

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  • Birkin
  • Kelly
  • Evelyne
  • Lindy
  • Constance
  • Picotin
  • Other Hermès Models
  • Classic Timeless
  • Boy
  • Other Chanel Models

Colour *

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  • Beige
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  • Green
  • Grey
  • Orange
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  • White
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You can only create 3 requests at a time

Please remove one of your current bag requests to submit a new one.

My requests

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My account
New customer?
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  • Review and track your order
  • Take part in our referral scheme and reserve any bag

Sell with SACLÀB

Benefit from SACLÀB’s low commission rate and our full-service approach.

  • Submit your bag to our experts
  • We’ll take care of everything for you
  • You receive your payout
Sell Now

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