My account
New customer?
Complete your account registration to:
  • Review and track your order
  • Take part in our referral scheme and reserve any bag
Enjoy free express shipping and returns worldwide. SHOP NOW

Customer care

All you need to know

If you need help with an order, tracking or initiating a return, our advisors are available Monday to Friday from 9 AM to 18 PM (CET).

Contact us

We will respond to every email within 24 business hours, Monday through Friday. Please fill out this contact form.

Delivery & Returns

Anything we want to let you know about shipping and returns.

FAQ’s

Find the answer(s) you need here.

Sell Your Bag

Receive a personal offer within a few hours. Sell now