Delivery and returns
Handled with care – our shipping policy
SACLÀB delivers to wherever you need. Each bag is expertly packed to ensure it arrives in impeccable condition and each parcel is shipped with a tracking number. Depending on your country of residence, we will select the best delivery service for you.
Please allow up to 2 days for us to process your order.
For EU countries
Shipping: 20 Euro (3-5 business days)
FREE Shipping: on orders over 1000 Euro (3-5 business days)
Express Shipping: 40 Euro (1-2 business days)
Ordering from a non-EU country? Please get in touch through email or WhatsApp for an obligation-free estimate. Local duties, import taxes and handling costs may apply.
Although great care goes into each item, sometimes returns are inevitable.
Our returns policy is as follows:
- Returns should be initiated within 14 days after receiving the item using the contact form
- The bag must be in its original condition at the time of purchase
- The bag must be returned including SACLÀB packaging and label attached
If you wish to initiate a return, please fill out our CONTACT FORM and we will get back to you with additional information about the process, shipment, and refund. Please note that we may require further information or photographs of the bag before accepting a return.
Please note, at this time we are not able to process exchanges. If you wish to exchange your bag, please return it and acquire your new bag of choice through the website or our consultants.